* With 4 members of staff each session our staff/child ratios are usually better than the above specific legal requirements as required by Ofsted

Qualifications of staff?

* Supervisor and Deputy both have NVQ level 4, The reamining members of staff have a level 3 diploma in childcare. At least 2 members of staff per session hold an up to date First Aid Certificate (usually more than 2). All staff have training in Child Protection and a level 2 certificate in Food Hygiene. For all other qualifications please see the Staff section of the website or our prospectus.

How do I know my child will be safe & secure?

* We feel that we have put in place stringent safety procedures and our risk assessments are effective in keeping the children safe & secure whilst at pre-school. Our recruitment and induction process ensures the suitability of all adults looking after the children and references are always checked before a position is offer. All staff are CRB checked and students on placements and helping parents do not have unsupervised access to the children at any time. We carry out daily risk assessments of the premises and equipment both indoors & outside, including the kitchen area where snacks are prepared, and these are monitored and reviewed regularly

* We continually monitor all our safety policies & procedures to ensure that we maintain the highest standards of safeguarding children in our setting.

Will my child have the opportunity to play outside?

* Children have all year round access to the outside play area in all weathers as part of our continuous provision. We ask that children wear a suitable coat in the cold weather and that you provide a pair of wellies – we provide a red boot bag for these to be brought in every day. The children need wellies during the summer months as well to use the digging area - we do have a small supply of spare ones available should they forget them. We also have waterproof capes for the children to wear in wet weather. Children are supervised at all times when using the outside play area.

What food & drink will be available?

* We operate a café style snack bar each day where the children have a choice of milk or water to drink and a choice of at least two healthy snacks. A note of what the snack will be that day can be found on the notice board in the main hall.

* Those children staying to lunch club bring their own packed lunch.

What happens if my child is taken ill?

* If a child appears unwell during the session – has a temperature, sickness, diarrhoea or pains, particularly in the head or stomach – parents will be asked to collect the child or send a known carer to collect on their behalf

* In extreme cases of emergency the child will be taken to the nearest hospital and the parent informed – parents are asked to sign permission for emergency treatment upon registration

What happens is my child is ill & cannot attend pre-school?

* If your child is ill please telephone 07715236711 or 07771970128 after 8.15am.

* The pre-school can refuse admittance to children who have a temperature, sickness & diarrhoea or a contagious infection or disease – please see list of excludable diseases and current exclusion times on the website or on the notice board at setting

* If you are delayed for whatever reason please telephone the setting on 07715236711 or 07771970128 to let us know. If you need to get someone else to collect your child please ensure that they have the correct password. Please be assured that we will not let your child leave the premises with anyone other than someone that you have told us about and who has the correct password.

What do I do if I have a concern or complaint about the setting?

*If you or your child are unhappy about any aspect of the pre-school please talk to Lesley. We will always give prompt & serious attention to any concerns you may have about the running of the setting and would hope to be able to resolve any complaint or concern you may have quickly and satisfactorily. If, however, we cannot achieve this we have a set of procedures for dealing with concerns – please see our full policy for details of how to make a complaint.